Water Utilities

Miss Carolyn

Miss Carolyn

At the City of Berlin, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.  Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!  

To begin water and trash service, please fill out an application and provide a $150.00 water deposit.  Applications are provided with the link below or simply come into City Hall to pick up an application.  

Monthly fees:     $18.00 per trash can

                           $ water bills vary per person

Contact Info

Miss Carolyn
Water Clerk
283 Langford St.
2293242444
Email

Frequently Asked Questions

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

With the  convience of an after hours drop box, we do NOT offer a grace period. The late charges will be added to your bill if payment is made after the 15th.  

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date. With the conveniece of an after hours drop box, we do not offer a grace period. The late charges will be added to your bill if payment is made after the 15th.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.